Q: What size room will a PELONIS heat and how long will it take to heat it?
A: This will depend on the model you purchase. If it's a 1500 watt rated model, it will generally do a good job of heating a room of about 15' x 20'. The conditions of the room (i.e. how cold and how well insulated) will determine the amount of time it will take to get warm.

Q: Which PELONIS heating product is best for me?
A: In general, here are some suggestions:

1. If you need to heat a small room for a short period of time and then turn it off when you leave the room (i.e. a bathroom, garage, basement, work room), and don't mind having to manually adjust the temperature when necessary, a Manual Temperature Control unit is adequate.

2. If you want a medium range unit that will adjust the temperature by itself automatically when the room gets warm or cold, an Automatic Temperature Control model will work well.

3. If you want to maintain a pre-selected room temperature very accurately in degrees Fahrenheit, a step-up Electronic Thermostatic Control model will do the best job.

Q: Can PELONIS ceramic heaters be placed in any location?
A: They can be placed in almost any indoor area but they should be kept out of areas where water or moisture can get into the electrical parts. As with most other brand heating appliances, they should generally be placed on the floor or on some low surface near the floor. Since heat rises upward, if they are located in high areas such as tabletops or shelves, some heat loss to the ceiling will occur.

Q: Aren't all 1500 watt heaters the same since they generate the same amount of power? What makes PELONIS ceramic heating appliances so unique?
A: If it were only a question of watts, then any electrical appliance that generates heat can be used to heat a desired area. Your toaster or clothes iron may also be rated 1500 watts but you don't use them as heating appliances because they can't transfer that heat effectively. The same can be said of electrical heating appliances that use different kinds of heating elements. Although they might have the same wattage rating, some have better heat transfer capabilities than others. Heat transfer efficiency makes PELONIS products very effective, especially those with the Honeycomb Ceramic Disc heating system, because they deliver the hottest airflow. In many instances, the airflow can get over 100 degrees Fahrenheit hotter than coil element heaters.

Q: Why are the holes in each PELONIS ceramic disc honeycomb-shaped and not round?
A: The honeycomb shape in each disc maintains the best heat transfer because it allows the air passing through each hole to occupy more space and a larger surface area of ceramic material. The heat transfer would not be as great if the holes were round.

A Honeycomb Example: In nature, honeybees create thousands of honeycombs of wax which they use to store honey. Each six sided honeycomb structure can hold more honey than a round structure because of its geometric shape. In the case of our ceramic disc, the honeycomb-shaped holes allow more air to pass through them than if they were round. At the same time, the air contacts all of the ceramic material so it can flow through each honeycomb-shaped hole at a very hot temperature.

Q: How can the surface temperature of the ceramic material in PELONIS ceramic heating appliances be greater than other space heaters but also less than the burning point of paper?
A: The ceramic properties make PELONIS heating appliances very safe. The ignition or flash point of tissue paper is at about 453 degrees Fahrenheit, yet the surface temperature of our ceramic material is much lower than that. This safety factor can be tested very easily. Try placing a piece of tissue paper on the ceramic material while your model is operating. You will notice that the resulting contact of the paper to the ceramic surface will not cause the paper to ignite. If you were to do the same thing to a glowing coil heater, the paper would most likely burn up.

Q: My PELONIS furnace has degree settings and I have set it to 55 degrees Fahrenheit but the temperature in the room where it is located is hotter than that. Why?
A: Your PELONIS model can maintain heating comfort very well. However, it does not have control over other heating sources. If your room is too small, is exposed to a large amount of sunlight, or if other appliances are turned on which also give off heat, they may add to the heat produced by your heater and therefore cause your room to get warmer. Your PELONIS can only sense room temperature changes and adjust its own heat output. It cannot control the heat given off by other things.

Q: What makes PELONIS Ceramic Disc Furnaces more effective than other portable heaters with the same electrical ratings?
A: PELONIS Disc Furnaces deliver the hottest airflow - They combine the high air temperature of a radiant heater but in a forced air system. For example, if you have a heater nearby directing hot air towards you and the airflow temperature is equal to your body temperature (say 98.6 degrees Fahrenheit), you FEEL NOTHING simply because you absorb no energy from the heating source. If the airflow is somewhat higher than your body temperature (say 120 degrees Fahrenheit), then you FEEL warmer. But if the airflow is much higher, say 212 degrees Fahrenheit, then you really FEEL THE HEAT. This simply means that you absorb much more energy from the heating source. The air coming out of the typical forced air heater would be at about 120 degrees Fahrenheit. But in the case of the PELONIS Disc Furnace the temperature of that airflow can reach as high as 250 degrees Fahrenheit.

PELONIS Disc Furnaces have the smallest volume per BTU - This is a very desirable feature for a portable heater so that it does not stand in anybody's way. As an example of size, it is characteristic to note that for the heating needs of a properly insulated house of 1,200 sq. ft., 3 PELONIS disc furnaces are sufficient for ambient temperatures of about 54 degrees Fahrenheit to 59 degrees Fahrenheit.

PELONIS Disc Furnaces are extremely safe to operate - They do not use conventional heating elements but rather semiconductors. These semiconductor discs are made of barium titanate ceramic material coated with brass and silver which are very good conductors of electricity. As the temperature of the disc heating element is increased, its resistance also increases. This results in a decrease of the current flow. With this self-regulating nature of the heating element, its temperature will not increase to more than about 380 degrees Fahrenheit. This temperature is called the Curie temperature. Safety is thus assured because the ignition point of most materials is approximately 453 degrees Fahrenheit.

Q: When I tip my PELONIS over, it only shuts off face down and to one side. Shouldn't it shut off on all sides?
A: Your model is designed to shut off automatically if it falls face down because that is where airflow will be blocked. It is not necessary for it to shut off on its side but it may do so depending on how the switch is positioned in the product. Because ceramic heating appliances are extremely safe by nature (they are much safer than traditional coil heaters), the tip over switch is an added feature and not a safety requirement. The internal overheat protection device is actually more important because it will shut the unit off if it overheats.

Q: Why does my heater keep tripping circuit breaker?

A: Heater can use up to 1500 watts and 12.5 Amps on the highest setting. The average home uses 15A circuit breakers, which only allows 2.5 additional amps to be used before the maximum limit is reached. If you have other appliances such as a refrigerator, microwave oven, etc. plugged in to the same outlet or on the same circuit then you may have surpassed the maximum amount of wattage that can be used on that circuit. Some homes may even have several rooms on the same circuit breaker.

Note: A circuit breaker can be tripped either right after you turn your heater on or after if has been running for a while.

Q: Are any Pelonis heaters made from Teflon or T-Fal as these material can be dangerous to pets?

A: No. Pelonis heaters are not made from these materials.

Q: Are heater rated by room size?

A: There are four main reasons for heaters not being rated by room size which are:

1. The amount and type of insulation used in the construction of the room.

2. The number of outside doors and windows in the area as well as their efficiency rating.

3. The overall tightness of the area in relation to drafts( construction ).

4. The outside temperature in relation to the desired inside temperature.

Q: How much does it cost to use a heater and how will it affect my electric bill?

A: You would need to call your local electric company as rates vary across the country. Note that the amount of electricity used by the heater depends on the heat setting selected and how often it is running. If a thermostat is used, the heater will only run when the temperature falls below the set temperature.

Q: Can I use my heater in a bathroom?

A: For safety reason, we still not recommend using heaters in the bathroom.

Q: How do I reset my heater if it overheats?

A: The specific steps will depends on the type of thermostat control the heater has. Generally, to reset the safety PTC circuit, conduct the following steps:

Step 1. Remove the obstruction or situation that caused the unit to overheat.

Step 2. Turn the heater to the OFF setting( and turn the thermostat to HI )

Step 3. Unplug the heater and wait 5 to 10 minuets for the heater to cool down.

Step 4. Plug the heater back in and resume operation.

Note: If there is a thermostat, it should be turned to HI so that the heater will turn on when reset. These steps are needed to ensure the heater will operate as soon as the reset time has elapsed. Otherwise, the heater might be reset but the user won't know because the thermostat setting is too high. Also, note that a few heaters have an automatic reset, where the unit does not need to be unplugged. Please check your instruction manual for your specific model.

Q: How do I set the thermostat?

A: The easiest way to set a thermostat is to turn the heater onto the high setting with the thermostat set to the highest position. Wait for the area around the heater to reach the desired comfort level and then slowly turn the temperature knob back until the heater shuts off. You have just set the thermostat to maintain your desired temperature comfort level.

Q: How can I clean my heater?

A: Always unplug the heater before cleaning. The outside of heater can be cleaned with a damp cloth. Using a vacuum with dust brush attachment can clean the front and rear grills. The internal parts of a heater can be cleaned by using a blow dryer or can of compressed air. If there are heavy deposits, you may need to use a long Q-tip or Artists paintbrush, which would be long enough to reach inside of the heater. Caution should be taken when cleaning your heater to prevent any damage to the heater.

IMPORTANT: We do not recommend opening heater to clean them as it can void the warranty as well as cause a safety hazard if it is not disassembled or reassembled properly.

Q: Why does my heater turn on and off all the time?

A: It is possible that when you set a heater on a certain temperature, the heater might start turning on and off frequently. This is called cycling. Cycling occurs when the temperature in the area around the heater is extremely close to the temperature that the heater is set to maintain. Slight temperature changes can cause the unit to cycles on or off. Slightly raising or lowering the thermostat can usually reduce this effect.

Note: The heater will cycle more often in a high setting than in a low setting because the air heats up more quickly.

Q: Why does my heater keep shutting off?

A: There are two reasons that most heaters would shut off.

1. There is a thermostat on the heater and it is not set high enough.

2. The heater needs to be reset due to an overheat situation.

Reasons for an overheat situation are:

a. There is improper air flow through the heater caused by an obstructed intake or exhaust grill.

b. There is dust buildup causing heater buildup, which could activate the PTC sensor.

c. The PTC sensor is not working properly causing the heater to shut off prematurely.

d. The thermal fuse opened from an overheating situation.

Q: The fan is running but there is only cold air coming out, is that normal?

A: There are four main reasons why a heater may blow cold air.

1. Some heater s have a fan only setting which will enable the customer to use the heater as a fan. If your model has that feature then you want to make sure that the heater is not on the fan only setting.

2. If the heater is on one of the heat settings then it may have overheated and shut of power to the element. Follow the reset instructions.

3. With temperature setting, the fan will run about 30 seconds without heat once the set temperature is reached. This is to blow out excess heat and ensure an accurate and consistent temperature reading.

4. If cool air comes out of the heater after it has been reset, then the heater may need to be replaced, as it may not be working properly.

Q: Why does my heater smell like something is burning?

A: It is possible that a new heater will produce an odor when first used. This is normal and should go away after the heater has been used for a while. A heater can also have a burning odor from dust building up on the element. This buildup on a hot element can cause a burning smell.

Q: If I do not have polarized plugs can I use a adapter?

A: We do not recommend using adapter to plug in heater. A professional should be contacted on proper electrical uses.

Q: Can I use an extension cord with my heater?

A: We do not recommend using an extension cord. If an extension cord must be used then it should be at least 14 Gauge and rated for at least 1875 Watts.

Q: What size room will a PELONIS heat and how long will it take to heat it?

A: This will depends on the model you purchased. If it's a 1500 watt rated mode. It will generally do a good job of heating a room of about 15' x 20'. The conditions of the room( i.e. how cold and how well insulated) will determine the amount of time it will take to get warm.

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COOLING FANS - Frequently Asked Questions

❖ Can I adjust the height of my stand fan? Will it tip over?

❖ What is a window fan?

❖ What are the benefits of air intake, air exhaust, and air exchange?

❖ Can I leave my window fan in place during rain?

❖ How do I clean my fan?

❖ How long is the warranty good for on my fan?

❖ Does the amount of blades a fan has make a difference in the output?

Q: Can I use my box fan in a window?

A: Box fans are not designed to use in a window. Since they do not provide the secure fit of a window fan, they are more likely to fall out of the window. Box fan motors are also not designed to be rain-resistant, as are those of window fans.

Q: Can I adjust the height of my stand fan? Will it tip over?

A: Not all stand fans sold in stores have adjustable heights. Your fan manual will explain how to adjust or remove poles for different heights, if you have an adjustable stand fan. Pelonis stand fans have been designed and tested to not tip over at any secured height.

Q: What is a window fan?

A: Pelonis' window fans are designed specifically to fit virtually all windows. Pelonis window fans have special features for this purpose, such as extender panels and windowsill holders. Installation of our window fans is designed to be quick and easy, with no tools required.

Options available on window fans include the following: electric reversibility for air intake, air exhaust, or even air exchange; thermostats and digital display.

Q: What are the benefits of air intake, air exhaust, and air exchange?

A: Air intake allows you to bring cool air in from outside your window, while air exhaust allows you to remove stale, warm air from your room. Air exchange is found on twin window fans, where one fan can bring in cool air as the other fan exhausts the warm air.

Q: Can I leave my window fan in place during rain?

A: The motors in window fans are rain-resistant, and may safely remain in your window when it's raining. We do suggest removal from the window with heavy storm activity as wind driven rain can blow into the electrical areas of the fan. In the advent, please unplug the fan and remove from the window and allow the fan to dry.

Q: How do I clean my fan?

A: Follow the cleaning instructions found in your fan manual to care for your Holmes Fan correctly and safely. Please remember:

    • Always unplug the fan before cleaning.

    • Many customers find vacuum cleaner brushes to be ideal fan blade cleaners.

    • Do not allow water to drip on or enter the fan housing.

    • Be sure to use a soft cloth moistened with a mild soap solution.

    • Do not use any of the following as a cleaner: gasoline, thinner or benzene.

Q: How long is the warranty good for on my fan?

A: It depends on the model and type of fan that you purchased. We recommend you check your owner’s manual or original packaging for warranty information. If all else fails please email our consumer service group.

Q: Does the amount of blades a fan has make a difference in the output?

A: The quantity of blades does make a difference. The surface area and the angle or pitch of the blades can also affect the output of the fan.

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