Return Policy

If you are dissatisfied with any item after purchase or receive a damaged item during the limited warranty period, please send us your defective merchandise with postage prepaid along with proof of purchase and a letter detailing why the product is defective. Once the item has been received we will inspect it, and if it is found defective, we will repair, replace it with the same or like item at no additional cost to you. Please remember to include your name, address and phone number. We cannot be held responsible for lost shipments. In addition, failure to provide complete information will result in no response from customer service.

Although we make sure that every item is packed securely to reach you in excellent condition, circumstances beyond our control during shipping could cause an item to become damaged. If you receive a damaged item, please contact us for customer service by e-mail or telephone within 10 days of delivery date. We will then make arrangements for replacement of the damaged item. All damaged items must be returned to us in the same shipping box and with the same packaging as originally sent for replacement.

Order Parts

Pelonis created Do-It-Yourself (DIY) parts and service to help customers help themselves. We currently offer online DIY parts ordering 24/7 for our electrical heater and cooling fan. To order DIY parts, you can either send your Visa/MasterCard information to tiffany@mideausa.com, or you can send a check or money order to our business address above. Click HERE to find the price and availability of DIY parts.

Troubleshooting

If you have an issue with your Pelonis product, click HERE first to see if one of our technical articles can resolve your problem. Also the articles will be able to determine if a DIY part or service is needed.

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