Privacy Policy


     Privacy Policy

Pelonis (hereinafter referred to as “PELONIS”) is committed to protecting the privacy of all visitors to our website, and as part of our commitment to privacy, we make this privacy statement. The extent of the information that we collect depends on the information you provide us. Please read the following privacy policy to understand how we use and protect the information you provide us. By accessing and/or using these web pages of PELONIS, at the URL/domain name ("website"), you, as a user of this website, hereby accept and agree to abide by our Privacy Policy. If you do not agree, please discontinue your use of our website.




This Privacy Policy applies to information that we collect on this website and in email, text, and other electronic messages between you and PELONIS. It does not apply to information collected by us offline or through any other means (including any other website operated by PELONIS or any third party, including our affiliates and subsidiaries) or by any third party (including our affiliates and subsidiaries), including through any application or content that may link to or be accessible from (or on) the website.








Our Website are not intended for children under 18 years of age. No one under age 18 may provide any information to or on the website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our website or on or through any of its features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 18, please contact us through any of the methods listed below.








We generally collect your personal information directly from you. For example, we may collect personal information about you when you deal with us over the telephone, send us warranty cards or correspondence (whether by letter, fax or e-mail), visit our web site, participate in our promotions or competitions or when you have contact with us in person.




When you visit our website, you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about you from emails and/or letters you send to us. PELONIS may also request that you complete surveys that we use for research purposes, although you are not obliged to respond.




We may also collect information about you automatically as you navigate through the website, which may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. We may also collect personal information about you from third parties, such as our business partners. The technologies we use for this automatic data collection may imclude:




Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our website.


Web Beacons. Pages of our the website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit PELONIS, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).








PELONIS may use and analyze the information that we collect for the following purposes:


So that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our products, services and for marketing purposes.


Further, where you have given your consent, we may use your information to:


(i)     Let you know about the Pelonis products and services that we offer which may be of interest to you.


(ii)    Notify you about changes to our products and services.


(iii)   Allow you participate in the interactive features of our website, when you choose to do so.


To provide you with notices about your warranty, and your claims.


To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.


in any other way we may describe when you provide the information.


to fulfill any other purpose for which you provide it.


For any other purpose with your consent.


We may contact you by post, telephone, fax or e-mail. If you change your mind about being contacted in the future, please let us know.








We do not share, sell, or otherwise disclose your personal information for purposes other than those outlined in this Privacy Policy. However, we may also pass aggregate information on the usage of our website to third parties without restriction but this will not include information that can be used to identify you.


We may disclose personal information that we collect or that you provide as described in this privacy notice:


To our subsidiaries and affiliates


To contractors, service providers, and other third parties we use to support our business[ and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.


to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of PELONIS’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by PELONIS about our customers is among the assets transferred.


to carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone, fax or e-mail. If you change your mind about being contacted by these companies in the future, please let us know.


To fulfill the purpose for which you provide it. For example, if you leave us your contact information so that customer support can contact you, we will use that information to have customer support contact you.


For any other purpose disclosed by us when you provide the information; and


With your consent.


We may also disclose your personal information:


to comply with any court order, law, or legal process, including to respond to any government or regulatory request;


to enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes; and


if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of PELONIS, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.








We do not control the collection and use of your information collected by the third parties described above. Where possible, these organizations are under contractual to use this personal information only for providing the services to us and to maintain this information strictly confidential. These parties may, however, aggregate the personal information they collect with information from their other consumers for their own purposes.




In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:




Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website[s] may then be inaccessible or not function properly.









You may send us an email at the email address listed below to request access to, correct or delete any personal information. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.



Information We Will Collect


We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). PELONIS collects the following categories of personal information from its consumers:








Applicable Pieces of Personal Information Collected


A. Identifiers.


A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.


B. Internet or other similar network activity.


Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.


Personal information does not include:


Publicly available information from government records.


Deidentified or aggregated consumer information.


Use of Personal Information


To provide, support, personalize, and develop our website, products, and services. (Categories A, B)


To create, maintain, customize, and secure your account with us. (Categories A, B)


To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses. (Categories A, B)


To help maintain the safety, security, and integrity of our website, databases and other technology assets, and business. (Category B)


For internal testing, research, analysis, and product development, including to develop and improve our website, and to develop, improve, or demonstrate our products and services. (Categories A, B)


To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. (Categories A, B)


Short-term, transient use, provided that we will not disclose the personal information to another third party and will not use it to build a profile about you or otherwise alter your experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction. (Categories A, B, D, F)


Undertaking internal research for technological development and demonstration. (Categories A, B)


Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by PELONIS or one of its affiliates or subsidiaries, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by PELONIS. (Categories A, B)


Debugging to identify and repair errors that impair existing intended functionality in our products or services. (Categories A, B)


To carry out our obligations and enforce our rights arising from any cntracts entered into between you and us. (Categories A, B)


PELONIS will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.





Sources of Personal Information




PELONIS obtains the categories of personal information listed above from the following categories of sources:


Directly from you. For example, from forms you complete or products and services you purchase. (Categories A)


Indirectly from you. For example, from observing your actions on our website. (Category B)





Sharing Personal Information




PELONIS may disclose your personal information to a third party for supporting your services.




Changes to Our Privacy Notice




PELONIS reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the website and update the notice’s effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.




Contact Information




If you have any questions or comments about this notice, the ways in which PELONIS collects and uses your information described below, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:




Address: 15 Allstate Pkwy Unit 108, Markham, ON L3R 5B4


Toll Free: 1-888-365-2230


HOOP: Monday through Friday 8 am to 7 pm EST Saturday 9 am to 4 pm EST




The Pelonis Promise

Safety is and has been our number one priority for over 25 years.