Support Policy

Warranty Policy

Default 1-year warranty

Activate the Extended Warranty for a 2-year warranty


All PELONIS products purchased from official brand store on by PELONIS are covered by our limited warranty. This limited warranty covers all hardware defects in components under normal use for the time period specified by each individual product. Products that prove to be defective will, at the discretion of PELONIS, be either repaired or replaced, without charge. Color variant cannot be guaranteed and is dependent on availability. If you purchase a PELONIS product from an unauthorized reseller, you will not receive warranty or technical support.

The product warranty and guarantee does not cover damage resulting from normal wear and tear, abnormal storage conditions, incorrect use, accidental breakage, negligence, defects caused by modifications, repair and servicing not made or authorized by Typhur, damage caused by handling, operating, storing, or using the product outside the intended uses described by our product literature. Any liability by PELONIS is limited only to the replacement of defective materials, and PELONIS accepts no responsibility for consequential loss. We reserve the right to update the terms of this warranty at any time without prior notice.

All warranty claims must be initiated through our website or email. Please allow up to 5 business days for us to process your claim.

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Return & Refund Policy



We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)


We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.


Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)


Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us


Please contact our Customer Service at to get the return address.

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Shipping Policy

In-stock Products Shipping Information


Typically orders placed via will ship within 2 days and delivery will take around 1-4 days. During the holiday peak season and during sales, there may be a slight delay.


If you have any questions about shipping fees to your address, please contact our customer support team at

Estimated Shipping Time


We anticipate that your order will be shipped on that date. 

Please note that this is an estimated date and is subject to change due to unforeseen circumstances.

Shipping Method


We will ship your order the same as the in-stock items. The shipping method may vary depending on your location and the availability of shipping services.

Tracking Information


Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment through our website or the carrier's tracking portal.

Communication and Updates


We will keep you informed about the status of your order via email. If there are any significant changes or delays, we will notify you promptly and provide relevant updates.

Multiple Item Orders


If your order includes both pre-order and in-stock items, we may choose to ship them separately. In such cases, you will receive separate shipping notifications and tracking numbers.


If you have any questions or concerns regarding the shipping of your pre-sale product, please don't hesitate to contact our customer support team at


We are here to assist you and provide any necessary assistance.