Support Policy

Warranty Policy

Default 1-year warranty

Activate the Extended Warranty for a 2-year warranty

All PELONIS products purchased from official brand store on by PELONIS are covered by our limited warranty. This limited warranty covers all hardware defects in components under normal use for the time period specified by each individual product. Products that prove to be defective will, at the discretion of PELONIS, be either repaired or replaced, without charge. Color variant cannot be guaranteed and is dependent on availability. If you purchase a PELONIS product from an unauthorized reseller, you will not receive warranty or technical support.

The product warranty and guarantee does not cover damage resulting from normal wear and tear, abnormal storage conditions, incorrect use, accidental breakage, negligence, defects caused by modifications, repair and servicing not made or authorized by Typhur, damage caused by handling, operating, storing, or using the product outside the intended uses described by our product literature. Any liability by PELONIS is limited only to the replacement of defective materials, and PELONIS accepts no responsibility for consequential loss. We reserve the right to update the terms of this warranty at any time without prior notice.

All warranty claims must be initiated through our website or email. Please allow up to 5 business days for us to process your claim.